Build merchant trust services at Mastercard by combining product strategy, customer research, and risk assessment for digital commerce ecosystems. This Toronto-based role supports secure commerce. The Manager, Product Management, Business Identity, shapes offerings that help merchants become securely identified and trusted across digital ecosystems. You will partner with customers, ecosystem participants, and internal teams to understand emerging challenges in AI-driven and marketplace commerce. Your work will connect research, market analysis, product requirements, development, and commercialization. Key Responsibilities:
Research emerging merchant trust challenges across digital commerce Monitor market trends and prioritize product requirements Identify verification use cases with non-traditional customers Partner with development, data science, legal, and operations Improve products using customer feedback and data-driven insights Requirements:
Strong relationship-building across diverse stakeholder groups Proactive project and program management capabilities Ability to drive decisions and measurable results Working knowledge of identity, fraud, or digital commerce advantageous Comfort adapting within rapidly changing environments Use customer insight, product strategy, and risk expertise to advance Mastercard’s merchant trust capabilities.
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Merchant Trust Product Manager in Toronto employer: Mastercard Inc.
Mastercard is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the vibrant city where this role is based. Employees benefit from comprehensive growth opportunities, including leadership development programs and access to a global network of professionals. With a commitment to operational excellence and strategic impact, Mastercard empowers its team members to drive meaningful change in the SME landscape.
