Position Summary
The Dock Field Technician diagnoses problems, performs repairs and provides preventative maintenance service on dock equipment at a customer's site.
Specific Accountabilities
- Troubleshoot, diagnose, service, repair and install various types of docks and related components including dock levelers, restraint systems, dock seals.
- Perform all assigned planned maintenance on customer dock equipment.
- Sound knowledge of utilizing electronic manuals
- Sound knowledge of electricaland hydraulic diagnostics
- Must be able to perform welding repairs.
- Uses instruction manuals, wiring diagrams and hydraulic schematics to diagnose components and system failures.
- Ensures customer work area is clean and free of debris, oil, and grease.
- Maintain a service truck and its inventory.
- Performs related duties as assigned.
- Be able to self-manage administration duties, and documentation of work performed.
Qualifications
Education & Work Experience
High school completion and at least 2 years welding and/or warehouse dock repair experience. General mechanical and electrical aptitude required.
Competencies and Skills
- Read and interpret blueprints.
- Read and interpret welding process specifications.
- Operate manual or semi-automatic welding equipment, choosing the best equipment to weld specific metals.
- Operate manual or semi-automatic flame-cutting equipment.
- Operate angle grinders and other tools.
- Follow all safety and health procedures to avoid accidents and hazards.
- Effective analytical and problem-solving skills
- Good written and verbal communication and customer care skills
- Time management skills
- Valid driver's license, good driving record and ability to operate lift trucks.
Working Conditions
A Dock Field Technician will work in a variety of environments depending on customer facilities such as a warehouse, shop, parking lot etc. Including varying temperatures and subjected to dust, dirt, grease, and noise levels ranging from moderate to loud.
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Dock Field Technician in Delta employer: Mason Companies, Inc.
Mason Companies, Inc. is an excellent employer that fosters a collaborative work culture where innovation and teamwork are highly valued. Located in a dynamic environment, employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in the aftermarket sales sector.
