Analyze consumer feedback for Maola using CRM systems, Excel, Power BI, or Tableau in an on-site, full-time position. Turn concerns into actionable insights.
The Consumer Response Analyst serves as Maola's primary analysis point for inquiries, complaints, compliments, and product concerns. You will investigate issues, identify trends, and prepare reports supporting continuous improvement. Collaboration spans Quality Assurance, Manufacturing, Marketing, and Customer Service teams.
Key Responsibilities:
- Analyze consumer data for trends and recurring issues
- Prepare reports and dashboards on feedback metrics
- Track response times, complaint volume, and resolution rates
- Investigate concerns by coordinating with internal departments
- Recommend improvements using consumer insights and best practices
Requirements:
- Two years' related consumer affairs or analysis experience
- Experience using CRM and consumer feedback platforms
- Proficiency with Excel, Power BI, Tableau, or similar tools
- Strong analytical, problem-solving, and data accuracy skills
- High school diploma or General Educational Development certificate
Bring consumer data analysis, reporting, and problem-solving skills to help Maola improve products and consumer experiences.
Consumer Insights Data Analyst employer: Maryland & Virginia Milk Producers Cooperative
At Maola, we pride ourselves on being a farmer-owned cooperative that values integrity, sustainability, and community. Our employees enjoy a supportive work culture with competitive pay, comprehensive benefits, and ample opportunities for professional growth. Located in a vibrant area, we are dedicated to investing in our people and ensuring that every team member's contributions are recognized and valued.
Contact Details:
Maryland & Virginia Milk Producers Cooperative Recruitment Team
