Support Marsh colleagues onsite in Toronto and remotely across three offices using Windows expertise, Microsoft 365, and troubleshooting skills. This developing professional role requires office presence.
As a Senior Analyst – IT Support, you will support end users across multiple lines of business. You will install, maintain, and troubleshoot workstations, business applications, and related equipment. The work includes service-level incident response, office technology infrastructure, and collaboration with technical teams.
Key Responsibilities:
- Provide in-person, phone, chat, and virtual technical support
- Configure laptops, mobile devices, hardware, and software
- Support audio visual equipment for end users
- Resolve incidents within defined service levels
- Maintain accurate local hardware inventory records
Requirements:
- Two or more years of related IT support experience
- Strong knowledge of Windows operating systems
- Experience supporting Microsoft 365, Teams, SharePoint, and OneDrive
- Working knowledge of Active Directory, Intune, and Exchange
- Strong troubleshooting, organizational, and customer service skills
Bring Windows support, Microsoft 365 knowledge, and customer-focused troubleshooting to Marsh's Toronto technology services team.
Senior IT Support Analyst Toronto in Kitchener employer: Marsh
Marsh is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the actuarial field. With a strong focus on employee growth, Marsh offers comprehensive training programs and mentorship opportunities, ensuring that you can advance your career while working on impactful health benefits strategies for clients across Canada. Located in a vibrant city, employees enjoy a dynamic environment that promotes work-life balance and community engagement.
