Factory IT Technician – Bolton

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Key Responsibilities:

• Ensure cyber security of home site - Local Network Administrator.
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard.
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer.
• Consistent user account management (Alero/Domain).
• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.
• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.
• Liaise with the OT Security Team.
• Immediately escape any critical issue to the OT Security team resources.
• Responsible for effective use of Factory OT/IT infrastructure services including providing trainings, guides and raising awareness of available IT tools and services.
• Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.
• Support site MES (Manufacturing Execution System).
• Responsible for their safety and the safety of contractors adhering to the Food Safety Policy.
• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.
• Ensure all work within the site follows all Mars standards.
• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).

Context and Scope:

Is part of the site reliability team with dotted line report to Factory OT/IT regional organization. Follows the guidelines and procedure provided by regional OT/IT organization. Establishes and follows KPI’s and SLA for every service provided. Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

Education & Professional Qualifications:

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written).

Knowledge / Experience:

• +3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration.
• Virtual infrastructure administration.
• IT/OT Architecture knowledge.
• Database administration knowledge.
• SQL knowledge.
• Excel, VBA knowledge.
• Self-Management following defined KPIs/objectives and proactively tracking.
• Lifelong learner capable of attaining necessary professional qualifications and continual technical development.

What can you expect from Mars?

Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is expected to be between CAD 46.34 - CAD 60.82.