Municipal Law Enforcement Officer I in Markham

Reporting to Supervisor, Municipal Law Enforcement, the MLEO I will act as a Community Ambassador for the City by proactively engaging with the public and city staff to provide information and interpretation of by-laws, regulations, policies and procedures. The MLEO I will be responsible for field enforcement services to achieve and maintain regulatory compliance with the City’s Parking Control By-law and Sign Bylaw, and for providing after hours’ support in enforcing applicable municipal by-law, zoning by-laws, property standards, site plan control agreements, and heritage by-laws of the City as required. The MLEO I will respond to emergency situations and complaints from the public, internal departments and other agencies in a professional manner and proactively investigate, document and determine appropriate courses of action. The position will also prepare detailed briefs of evidence and complete necessary documentation required for Administrative Hearings and court proceedings and testify to evidence in court and hearings.

Key Duties and Responsibilities

• Respond to parking operation complaints and emergency situations from the public, internal departments, and other agencies and proactively enforce regulations in a positive and professional manner.
• Act as a Community Ambassador for the City – providing information to the public and staff on the enforcement/interpretation of by-laws, regulations, and policies and procedures.
• Investigate and issue penalty notices to vehicles illegally parked within the City, including towing of vehicles interfering with traffic/property access and habitual offenders.
• Assist York Regional Police with the towing and removal of illegally parked/abandoned vehicles.
• Prepare detailed briefs of evidence and complete necessary documentation/processes required for Administrative Monetary Penalty Hearings and court proceedings and testify evidence in court and hearings as required.
• Provide support for special enforcement initiatives dealing with matters such as Accessible Parking, Bag Signs, Fire Routes, School Zones etc.
• Assist with traffic control and enforcement at City events and the delivery of public notices and Council agendas as required.
• Assist other Municipal Law Enforcement Officers with their investigation of matters by providing after hours’ inspections/surveillance and the reporting/documentation of findings.
• Attend meetings and training as required.
• Attend after-hour By-law complaints such as but not limited to noise complaints and taking appropriate action to ensure compliance, including issuing charges.
• Other duties as assigned.

Qualifications

• University degree or Community college diploma in law enforcement, municipal by-laws certificate, or investigative studies discipline is required.
• Experience in parking control or private parking control enforcement.
• Strong client service and interpersonal skills required to liaise with City staff, businesses, the public and internal staff in a positive and professional manner.
• Knowledge of, and experience with, effective negotiation, and conflict resolution strategies.
• Sound judgement, tact and discretion, with a proven ability to maintain confidentiality.
• Strong team player with an ability to work independently under limited supervision.
• Excellent time management, organizational, oral and written communication, initiative, problem solving, and report writing skills.
• Ability to deal courteously and effectively with the public, work independently with limited supervision, and mediate disputes.
• Submission and maintenance of a valid Ontario Class G Driver's License.
• As a condition of employment you will be required to provide and maintain a satisfactory driver's abstract (no demerit points plus no more than 2 infractions - maximum of one moving and one non-moving conviction).
• Submission and maintenance of a satisfactory Vulnerable Sector Check.
• As a condition of employment, you are required to be willing and available to work outside of normal business hours on a regular basis including days, afternoon, weekends, statutory holidays and staggered hours.
• Required to wear a clean – neat Markham Bylaw uniform and applicable protective equipment at all times.
• Required to maintain an exceptional employee attendance record.

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

• As a condition of employment, you will be required to provide a satisfactory Criminal Record and Judicial Matters check.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process. Please respect our scent free area by not wearing scented products when visiting the office.