Technical Delivery Manager in Toronto

A leading North American financial institution is seeking a Technical Delivery Manager to lead Fixed Income technology delivery. This role combines strong domain expertise, delivery leadership, and team management, with a focus on ensuring stable, high-quality production environments and successful vendor partnerships. The successful candidate will bring deep Fixed Income knowledge, hands-on delivery experience, and strong communication skills to lead a small, high-performing team and manage key third-party platforms.

Key Responsibilities

• Lead end-to-end delivery of Fixed Income technology initiatives, ensuring alignment with business priorities.
• Manage a team of 2–3 delivery professionals, providing leadership, coaching, and performance management.
• Oversee production stability and ensure effective incident management and resolution.
• Act as the primary point of contact for stakeholders, ensuring clear and consistent communication across business and technology teams.
• Build and maintain strong relationships with internal stakeholders including trading desks, operations, and senior leadership.
• Manage and oversee vendor relationships, including performance, issue resolution, and service delivery (particularly Broadridge).
• Drive planning, execution, and reporting across multiple initiatives and workstreams.
• Identify, track, and mitigate delivery risks, dependencies, and issues.
• Ensure adherence to governance, regulatory requirements, and enterprise standards.
• Promote continuous improvement in delivery practices and operational processes.

Required Skills & Experience

• Minimum 10 years’ experience in Fixed Income technology delivery or operations.
• Strong knowledge of Fixed Income products and trade lifecycle processes.
• Hands-on experience with Broadridge Impact / ICI platform.
• Proven experience managing small teams (2–3 people) with direct people leadership responsibilities.
• Strong production support knowledge, including incident management and system stability.
• Demonstrated experience managing third-party vendors and service providers.
• Excellent communication skills, with the ability to engage effectively across technical and business stakeholders.
• Strong delivery background across Agile, Waterfall, or hybrid methodologies.

Preferred Qualifications

• Experience within large capital markets organisations.
• Familiarity with front-to-back Fixed Income processing.
• Understanding of regulatory and risk frameworks in financial services.
• Relevant certifications (e.g., PMP, Agile, SAFe).

Personal Attributes

• Strong communicator with the ability to influence at multiple levels.
• Hands-on leader who is comfortable operating close to the technology and production environment.
• Results-driven and accountable.
• Strong problem-solving and decision-making skills.
• Collaborative and adaptable in a complex, fast-paced setting.

Why Join

• Lead critical Fixed Income delivery and production initiatives.
• Manage a focused, high-impact team with ownership responsibility.
• Work closely with key vendors and business stakeholders.
• Contribute to strategic platforms within a leading financial institution.
• Competitive compensation and benefits.