The Opportunity:
We are currently looking to fill a full-time, permanent Community Support Leader position in Sudbury, ON, within our Neighbourhood Model of Care and Homemaking Program.
Salary: $25.18 per hour. This compensation includes a $3.00 per hour wage enhancement provided by the Ontario government for hours spent directly supporting clients. The wage enhancement does not apply to training hours or paid leave.
Hours: 35 hours per week.
Schedule: rotating schedule involving evening and weekend shifts
Responsibilities:
- Provide leadership in the efficient and safe delivery of Community Support Services (CSS) to clients with disabilities.
- Lead a team of attendants in providing assistance to clients with non-medical activities of daily living.
- Assist the Community Support Supervisor in ensuring master schedules are developed in accordance with clients' plans of service and budgeted hours.
- Use the electronic Quatro Scheduling system to develop and revise ongoing master schedules for both clients and staff.
- Assist with the renewal and management of client service agreements.
- Support client orientation, ongoing goal setting, problem-solving, and service planning.
- Provide orientation and on-the-job training to newly hired attendants, as well as ongoing leadership, guidance, and coaching to all attendants.
- Participate in quality improvement activities.
- Demonstrate diplomacy and professionalism when interacting with clients, attendants, other service centres, and external agencies.
- Manage change in a constructive and positive manner.
- Support service delivery resolution and address conflict resolution matters.
Qualifications:
- Current Standard First Aid and CPR certification.
- Personal Support Worker (PSW) certificate.
- Ability to lead, train, and support staff.
- Demonstrated conflict resolution and problem-solving skills.
- Strong teamwork skills, with the ability to accept responsibility and cooperate and communicate effectively with others to achieve goals.
- Knowledge of and ability to perform transfers, lifting, bowel and bladder routines, and other attendant care duties.
- Knowledge of issues related to physical disabilities.
- Knowledge of behaviour management principles.
- Knowledge of health and safety legislation.
- General understanding of computer hardware and software.
- Valid driver's licence and access to a reliable vehicle.
- Proven consistency in work performance, including reliability and flexibility.
- Ability to work varied shifts, provide shift coverage, and work every other weekend.
- Physical Demands Self-Analysis required upon hire.
Community Support Lead in Greater Sudbury employer: March-of-Dimes-Canad
March of Dimes Canada is an exceptional employer that prioritizes the well-being and growth of its employees while fostering a supportive and inclusive work culture. With flexible hours and competitive wages, including a government wage enhancement, this role offers meaningful opportunities to make a difference in clients' lives in the vibrant city of Toronto. Employees benefit from ongoing training and development, ensuring they are equipped to provide the highest standard of client-centered care.
