Step into a rewarding role as a Tier 1 Support Specialist with March Networks. This position focuses on remote monitoring and diagnostics of security systems in a supportive environment.
March Networks is expanding its Managed Services team through this unique NOC role. Your primary responsibilities will include monitoring customer installations, performing diagnostics, and maintaining health alert records for video surveillance systems. If you thrive in a dynamic environment and bring a passion for technology, this opportunity is for you.
Key Responsibilities:
- Monitor customer products for health alerts
- Perform remote diagnostics for recording devices
- Maintain status updates in the ticketing database
- Create tickets for customers utilizing Field of View Services
- Escalate unresolved issues to NOC Level 2 team
Requirements:
- Bachelor's degree in a related field
- CCNA or CompTia certifications preferred
- Solid knowledge of TCP/IP and LAN/WAN
- Familiarity with CCTV and security industry
- Strong problem-solving and communication skills
Bring your analytical skills and customer focus to enhance service at March Networks.
Tier 1 Support Specialist at March Networks employer: March Networks
March Networks is an exceptional employer located in Ottawa, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, mentorship programs, and a commitment to work-life balance, making it an ideal environment for those looking to grow their careers while contributing to impactful projects in the tech industry.
