Coordinator, Ticket Operations in Toronto

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

Job Description

As part of the Ticketing – Operations team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your attention to detail, technical aptitude, collaboration and commitment to service will contribute to the successful execution of ticketing operations and an extraordinary fan and partner experience.

RESPONSIBILITIES

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
• Contribute to an inspiring team environment with a culture of open communication.
• Responsible for the administration and maintenance of ticketed sports events across MLSE venues, with a particular focus on Host Sports and external partners.
• Liaise with internal and external partners and promoters on ticketing tasks, including but not limited to, price scaling, offer builds, ticket delivery, presale/on sale scheduling, inventory management and show settlement.
• Execute event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venues.
• Work in collaboration with internal teams to ensure manifests and maps are accurate.
• Support internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds.
• Provide timely support and coverage for the department's shared email inbox.
• Execute and, where assigned, lead event-day ticketing operations across MLSE owned/operated venues, including inventory management, order fulfillment, troubleshooting and post-event settlement.
• Liaise with Ticketmaster on event builds and system technology.
• Provide a variety of reporting for internal and external contacts on ticket inventory and sales.
• Provide internal departments with details on external sports announcements.
• Develop and maintain strong working relationships with external partners, acting as a key ticketing contact for assigned events.
• Responsible for inventory management and order fulfillment for internal orders.
• Manage multiple concurrent events and priorities, often working within tight timelines and changing operational requirements.
• Support the ticketing setup and execution of new programs, fan experiences, member events and other ticketed initiatives as assigned.
• Communicate effectively and efficiently with colleagues and management.
• Provide extraordinary fan service both internally and externally.
• Take pride in the organization and its people; maintaining professionalism and confidentiality.
• Perform other administrative or service functions as requested by management.
• Ability to work evenings and weekends as required, including some holidays.

QUALIFICATIONS

• Previous experience and knowledge of ticket operations and administration is required.
• Knowledge of the Ticketmaster Host, Archtics and TM1 Systems are a definite asset.
• Exceptional interpersonal, presentation, and communication skills.
• Excellent administrative and computer skills (Word, Excel, Outlook, etc.).
• Proven time management skills and must be reliable to adhere to time sensitive deadlines.
• Ability to work as part of a team and independently with minimal supervision.
• An ongoing awareness and responsiveness to client satisfaction.
• A demonstrated pride in accuracy and efficiency.
• Motivated by team success while also being individually accountable.
• Accepting direction while also displaying a high level of initiative.
• Ability to grasp new technical concepts quickly and problem solve when necessary.
• A positive, winning approach, incorporating integrity, confidentiality and discretion.

Please apply by: Friday, November 13 at 11:59 pm.

Job Posting Compensation Range/Rate: $53,000 - 60,000 annual base. Bonus, vacation, competitive benefits, and many exciting perks are also included.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.