Business Consultant, Group Benefit Operations in Waterloo

Join the Group Benefits Operations leadership team and help improve how Health and Dental Claims, Plan Design Services (PDS), and Plan Member Administration (PMA) deliver for customers.

Your work will shape performance priorities, strengthen decision-making, and move high-impact initiatives from plan to result.

Reporting to the AVP, Health and Dental Claims, PDS and PMA, you will connect operational performance, portfolio governance, risk management, and executive reporting.

You will turn data into decisions, align leaders on priorities, and create accountability for measurable business outcomes.

• Operational Performance Management (25%)
• Partner with functional leaders to monitor turnaround time, quality, productivity, aging, volumes, service levels, and cycle times across work types.
• Build and maintain performance scorecards for Claims, PDS, and PMA, highlighting trends, risks, gaps, and required actions.
• Use performance insights to guide priorities, capacity decisions, and issue resolution across teams and locations.
• Executive Reporting and Business Reviews (25%)
• Lead monthly business reviews, strategic reviews, and operational updates.
• Prepare concise, decision-ready reports and presentations for steering committees and senior leadership forums.
• Translate performance results, risks, and priorities into a clear narrative, recommendations, and actions.
• Portfolio and Strategic Initiative Management (20%)
• Maintain an integrated roadmap across transformation, continuous improvement, technology, performance, corrective action, and audit initiatives.
• Track milestones, project health, risks, dependencies, resources, and benefits, and escalating barriers early.
• Run governance and decision forums that align priorities, allocate resources, and keep delivery on track.
• Governance, Risk and Audit Management (20%)
• Coordinate internal and external audit readiness with functional leaders, providing one consolidated view of requirements and status.

Track corrective action plans, compliance commitments, owners, and deadlines through closure.

Escalate risks and missed commitments, driving timely decisions and accountability.

• Strategic Business Support (10%)
• Translate annual priorities into action plans with clear owners, milestones, and outcomes.
• Track leadership decisions and commitments, escalating gaps and overdue actions.
• Lead special projects, leadership offsites, and strategic workshops for the Claims, PDS, and PMA leadership team.

Required Qualifications

• 7+ years of experience in operations, consulting, strategy, transformation, continuous improvement, program management, or governance.

Preferred Qualifications

• Demonstrated success advising senior leaders and delivering complex, cross-functional initiatives from concept through implementation.
• Analyze operational data to identify trends, root causes, risks, and business impacts.
• Build scorecards, KPIs, and dashboards that turn insight into decisions and action.
• Translate functional operational mandates into practical operating plans, priorities, and measurable actions.
• Use sound judgment to solve ambiguous problems and anticipate cross-functional risks, dependencies, and opportunities.
• Influence senior leaders without direct authority by building trust, presenting evidence, and challenging assumptions constructively.
• Align stakeholders and facilitate discussions that result in clear decisions, ownership, and accountability.
• Communicate complex information clearly and persuasively in writing and in presentations.
• Create concise, decision-ready executive materials using advanced Power Point and business storytelling skills.
• Manage a portfolio across competing priorities, milestones, resources, risks, dependencies, benefits, and outcomes.
• Maintain delivery momentum, elevate issues early, and build credibility in a complex, fast-paced environment.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• #LI-HYBRID

The role being advertised is an existing vacancy.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www. manulifeim. com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife. com。

• Referenced Salary Location
• Waterloo, Ontario
• Working Arrangement
• 混合式
• Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact hr@manulife. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.

S., please contact hr@manulife. com for more information about U.

S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement.

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