At a Glance
- Tasks: Lead and develop a team to deliver exceptional client services in a hybrid role.
- Company: Join Manulife, a leader in Group Benefits with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by guiding a talented team and enhancing client experiences.
- Qualifications: Leadership experience in client-focused environments and knowledge of Group Benefits.
The predicted salary is between 103500 - 126500 $ per year.
Lead AdminAdvantage client services in a hybrid Toronto position, using team leadership and complex issue resolution to deliver consistent outcomes. You will direct Client and Account Specialists across implementations, enrolments, and ongoing service delivery. The role oversees complex client portfolios while aligning service standards, client expectations, contractual obligations, and operational priorities. You will guide delivery across Manulife’s AdminAdvantage operating model.
Key Responsibilities:
- Lead, coach, and develop Client and Account Specialists
- Oversee complex implementations, enrolments, and ongoing service delivery
- Resolve high-risk issues through cross-functional stakeholder coordination
- Establish governance frameworks and consistent service standards
- Drive scalable continuous improvement across AdminAdvantage Operations
Requirements:
- Post-secondary education or equivalent experience
- Extensive leadership experience in complex client-focused environments
- Deep understanding of Group Benefits and enrolment processes
- Proficiency with Microsoft Office 365 tools
- Experience with project management and system implementation preferred
Bring strategic leadership, Group Benefits expertise, and operational discipline to Manulife’s AdminAdvantage client service delivery team.
Manager AdminAdvantage Client Services in Toronto employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
