Apply Group Benefits expertise and strategic leadership in Manulife’s hybrid Toronto-based client services management position. The Manager, AdminAdvantage Client Services, leads delivery for Manulife plan sponsors across complex implementations, enrolments, and ongoing service. You will oversee Client and Account Specialists, maintain portfolio health, and ensure consistent client engagement, communications, and deliverables. The position connects plan design knowledge with operational oversight and service excellence. Key Responsibilities:
Provide strategic oversight of end-to-end AdminAdvantage delivery Guide client structures, re-enrolments, and non-standard solutions Monitor portfolio health and proactively identify service risks Align Distribution, Underwriting, IT, and Operations stakeholders Standardize complex processes while maintaining client flexibility Requirements:
Post-secondary education in business, technology, or related field Extensive team leadership experience in high-volume environments Deep Group Benefits knowledge, including plan design Understanding of system capabilities and enrolment processes Strong analytical, strategic, and stakeholder management capability Use Group Benefits knowledge, portfolio oversight, and stakeholder influence to strengthen AdminAdvantage service outcomes for Manulife plan sponsors.
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Group Benefits Client Services Manager in Toronto employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
