At a Glance
- Tasks: Lead transformational initiatives and ensure smooth transitions across operational processes.
- Company: Join Manulife Canada, a leader in operational transformation and innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with significant impact on the organization’s transformation journey.
- Why this job: Be at the forefront of change, shaping the future of operational excellence.
- Qualifications: Experience in program management and strong leadership skills required.
The predicted salary is between 126000 - 154000 $ per year.
Manulife Canada is transforming how operational work is received, processed, routed, completed and measured across servicing functions. This includes retiring legacy workflow platforms, re-engineering operational processes, modernizing technology architecture, and introducing reusable AI-enabled automation capabilities that improve service, strengthen controls, and create a more scalable operating model. This position will help lead the transformation program supporting this vision while establishing reusable business and technology capabilities that can be applied across future modernization initiatives.
The AVP, Transformation Delivery, Transition & Readiness will play a pivotal leadership role in one of Manulife Canada's largest operational transformation programs. The successful candidate will be accountable for integrated program delivery, transition management, operational readiness, release governance, and execution of the legacy workflow system retirement roadmap across multiple transformation waves. This role sits at the intersection of operations, technology and delivery. The successful candidate will ensure business capabilities are deployed safely, the organization is prepared to operate through interim states, and transformation outcomes are successfully scaled across the enterprise.
Position Responsibilities:
- Accountable for planning, coordinating, governing and executing the transformation roadmap.
- Lead the Program Management Office while also establishing the transition strategies, release governance, readiness practices and operating-model controls required to move the organization from current-state operations to future-state operations.
- Own delivery execution and operational implementation of the transformation.
- Own the integrated transformation roadmap.
- Govern program schedules, milestones and delivery commitments.
- Manage critical path dependencies and inter-workstream coordination.
- Lead program governance forums and executive reporting.
- Establish delivery performance measures and escalation mechanisms.
- Maintain integrated views of scope, timeline, financials and risks.
- Lead and develop the Program Management Office.
- Establish governance processes, standards and controls.
- Manage executive reporting, dashboards, status reviews and Steering Committee materials.
- Oversee RAID management and dependency tracking.
- Coordinate planning across business, technology and delivery workstreams.
- Develop the enterprise transition strategy for workflow system retirement.
- Define interim-state operating models and deployment approaches.
- Establish coexistence strategies for legacy and future-state environments.
- Coordinate cutover and rollout planning across business units.
- Manage hypercare, stabilization and post-deployment support activities.
- Ensure operational continuity throughout transformation waves.
- Define operational readiness frameworks and checkpoints.
- Establish release-level go-live criteria.
- Coordinate readiness assessments across business and technology stakeholders.
- Ensure operational support models.
AVP, Transformation Delivery, Transition and Readiness in Toronto employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
