At a Glance
- Tasks: Lead global service readiness and innovation for a top-tier financial services company.
- Company: Join Manulife, a leader in the financial industry with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation in a supportive environment.
- Why this job: Make a real impact by enhancing employee experiences and driving global HR initiatives.
- Qualifications: Senior leadership experience in global HR operations and knowledge of digital products.
The predicted salary is between 135000 - 165000 $ per year.
Lead global service readiness and innovation for Manulife in a hybrid Waterloo role, applying operating-model, product, knowledge, and training expertise. The AVP, Global People Services leads coordinated, launch-ready services across global and regional teams. This senior leader connects service design, product ownership, knowledge, training, innovation, and regional execution. The purpose is to support consistent, compliant, experience-led delivery while improving scale and colleague experience.
Key Responsibilities:
- Translate GPS strategy into readiness and innovation priorities
- Lead intake, validation, cutover, hypercare, and post-launch reviews
- Confirm controls, capacity, technology, data, and training before launches
- Coordinate regional readiness across delivery and partner teams
- Provide dashboards covering status, dependencies, adoption, and benefits
Requirements:
- Senior leadership experience in global HR operations or shared services
- Experience establishing operating models, governance, and launch disciplines
- Knowledge of HR service delivery and employee experience
- Understanding of digital products, workflow, automation, and AI operations
- Executive presence and geographically distributed team leadership experience
Bring global HR operations, launch readiness, product, and innovation leadership to Manulife’s GPS organization in Waterloo.
AVP Global People Services Readiness in Toronto employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
