Use French and English to support Manulife policyholders, agents, and partners in a hybrid contact center serving customers across multiple channels.
This customer service position combines inbound calls, email, and chat with careful issue analysis and accurate documentation. You will navigate multiple systems, explain products and services, and stay informed about industry regulations. Empathy, emotional intelligence, and collaboration help resolve concerns and build lasting trust.
Key Responsibilities:
- Assist policyholders, agents, and partners in both languages
- Analyze inquiries and provide proactive, efficient solutions
- Record customer interactions accurately in multiple systems
- Explain relevant products, services, and regulatory information
- Resolve complex concerns with internal departments
Requirements:
- Fluent verbal and written French and English communication
- Customer service experience in a fast-paced environment
- Call center experience is strongly considered an asset
- Financial services contact center experience is an asset
- Ability to navigate multiple systems with strong technical skills
Support meaningful customer connections through bilingual service, issue analysis, system navigation, and collaboration at Manulife.
French English Contact Center Agent in Montréal employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
