At a Glance
- Tasks: Handle customer inquiries and provide solutions in a bilingual environment.
- Company: Join Manulife, a leading financial services group in Canada.
- Benefits: Flexible work options, competitive salary, and comprehensive health benefits.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your career in an inclusive culture.
- Qualifications: Bilingual in French and English with strong communication skills.
The predicted salary is between 45900 - 76500 $ per year.
Are you looking for unlimited opportunities to develop and succeed? Here at Manulife, we are a leading Canada-based financial services group, helping people achieve their dreams and aspirations by putting customers’ needs first and providing them with the right solutions. When joining Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference.
If you are looking for unlimited opportunities to develop and succeed, a flexible and supportive environment, work from home possibilities based on performance, and being a part of a dynamic work culture where taking care of one another is a must, we'd like to meet you!
At Manulife, we’re fostering a working environment where all our employees feel accepted, valued, and included. We believe that strength lies in embracing our differences and that diversity plays a key role in driving innovation and growth within our company. Having a diverse and inclusive workplace where everyone is comfortable bringing their whole selves to work is an essential part of Manulife.
Position Responsibilities
- Handle sensitive issues in order to ensure customer satisfaction.
- Provide detailed oral and written communication to business areas regarding inquiry resolutions.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Manage and respond to Inforce Insurance inquiries while conducting detailed policy research and historical account reviews.
- Facilitate billing and payment-related transactions, including banking updates, premium mode changes, pre-authorized debit (PAD) changes, deposit applications, and other payment requests.
- Process disbursement transactions, such as policy surrenders, withdrawals, loans, fund transfers, and other policy payouts.
- Manage policy change transactions, including name changes, face amount decreases, coverage deletions, cost of insurance changes, and other policy maintenance requests.
- Meet personal/team qualitative and efficiency targets.
Required Qualifications
- Excellent verbal and written communication skills.
- Previous experience in the customer service industry.
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Preferred Qualifications
- Keen attention to details and analytical abilities.
- Proficient computer and keyboarding skills.
- CEGEP/post-secondary education or equivalent work experience required.
- High aptitude to learn and apply information quickly.
- Strong interpersonal skills.
- Capability to work efficiently in a quick-paced, ever-changing environment in a professional manner.
- Customer centric: going above and beyond/proactive.
When you join our team, we’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is an Equal Opportunity Employer. We embrace our diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve.
Bilingual Policy Specialist employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
