Analyst, Business Line Controls

The Analyst, Business Line Controls supports the operational control framework within the Specialized Lending business line. This role is responsible for assisting in the execution of control activities, identifying and reporting operational risks, and supporting compliance with internal policies and external regulations. As part of the Strategy, Governance and Controls team, the Analyst contributes to the effectiveness of Manulife Bank’s first line of defense by maintaining accurate documentation, performing control testing, and supporting continuous improvement initiatives.

Position Responsibilities:

• Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications:

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Salary and Benefits:

• Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD.
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.