At a Glance
- Tasks: Lead knowledge governance and training initiatives to empower employees at Manulife.
- Company: Join a dynamic team at Manulife in Waterloo, Ontario.
- Benefits: Enjoy a hybrid work model with competitive pay and growth opportunities.
- Other info: Collaborate with diverse teams and contribute to innovative learning solutions.
- Why this job: Make a real impact by enhancing employee knowledge and capabilities.
- Qualifications: Experience in knowledge management, training, and strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
Lead global knowledge governance and training at Manulife in Waterloo, Ontario, using content quality, facilitation, and learning design skills.
This hybrid role supports employees and service teams.
The Global Knowledge Governance Lead supports Global People Services through accurate, accessible knowledge and capability-building initiatives.
You will review knowledge assets, guide content owners, develop learning resources, and facilitate training for diverse audiences.
The work supports adoption of processes, technologies, and service delivery models.
Key Responsibilities
- Govern employee-facing knowledge content and related processes
- Review assets against quality, accessibility, and publishing standards
- Conduct audits and manage content lifecycle activities
- Coach authors on knowledge management practices
- Monitor metrics and improve user experience
Requirements
- Experience in knowledge management, training, learning, or HR operations
- Experience creating and maintaining operational documentation
- Experience applying content governance or quality review processes
- Strong facilitation, presentation, and communication skills
- Experience collaborating with subject matter experts
Bring knowledge governance, training delivery, and stakeholder collaboration skills to strengthen employee enablement at Manulife in Waterloo.
Global Knowledge Governance Lead in Alton employer: manulife
Manulife is an exceptional employer that prioritizes employee growth and well-being, offering a flexible work environment where innovation thrives. As a leader in AI Model Risk Governance, you'll have the opportunity to shape industry standards while collaborating with diverse teams across the globe. With a commitment to inclusion and professional development, Manulife empowers you to build a meaningful career in a supportive atmosphere.
