Lead client analytics in Toronto with segmentation and Power BI expertise at Manulife Bank, supporting a hybrid Data & Analytics team.
As Business Strategic Insights – Client Analytics Lead, you will deepen understanding of priority client and advisor segments. You will develop profiling frameworks, analyze lifecycle patterns, and identify growth opportunities. Your insights will inform Manulife Bank's value proposition, advisor productivity, and client experience.
Key Responsibilities:
- Develop customer segmentation and profiling frameworks using behavioral data
- Design insights supporting priority segment value propositions
- Maintain client and advisor performance dashboards
- Present decision-ready findings to senior leadership
- Execute strategic analytics projects through implementation support
Requirements:
- Three to five years in customer analytics or business analysis
- Experience with client segmentation in financial services
- Proficiency in Excel and Power BI
- Post-secondary quantitative or business education
- Ability to communicate complex findings clearly
Apply customer segmentation, lifecycle analytics, and executive storytelling to shape growth priorities for Manulife Bank in Toronto.
Client Analytics Lead Toronto employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
