Bilingual Disability Case Analyst/Case Manager in Québec

If you're a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection, this could be the role that transforms your career.

As a Bilingual Disability Case Analyst/Case Manager, you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes.

This isn't just about managing claims, it's about guiding recovery journeys. You'll use your healthcare knowledge, emotional intelligence, and problem-solving skills to assess medical, functional, vocational, and psychosocial factors, design recovery and return-to-work strategies, balance compassion with sound decision-making, and partner with clients, employers, and healthcare providers to achieve sustainable outcomes.

Position Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.

Qualifications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A college or university degree in a healthcare program or equivalent work experience is considered an asset.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A background in a health-related field is advantageous.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.