At a Glance
- Tasks: Drive product strategy and enhance digital experiences in HR Services.
- Company: Join Manulife, a leader in financial services with a focus on innovation.
- Benefits: Flexible work environment, career growth opportunities, and competitive salary.
- Other info: Diverse and inclusive workplace committed to employee well-being.
- Why this job: Make a real impact by redefining HR service experiences with cutting-edge technology.
- Qualifications: 3-5 years in product ownership and strong analytical skills required.
The predicted salary is between 135000 - 165000 $ per year.
We are seeking an experienced Product Owner to drive strategy, delivery, and continuous innovation across our Canadian Retirement HR Services products. In this role, you will champion a user-centric approach, balancing business and customer needs while leading the strategy, usability, and adoption of our HR Services offerings. You will prioritize the product backlog, deliver iterative value, and collaborate with cross-functional teams to develop solutions that enhance digital experiences, leveraging AI through targeted opportunities. If you're ready for a challenging and ambitious role, join us in redefining HR Service experiences.
Position Responsibilities
- Product Strategy & Ownership
- Define and evolve product vision, roadmap, and priorities aligned to HR Services strategy
- Use customer feedback, data, and market insights to inform decisions
- Act as the voice of the customer and business across the product lifecycle
- Delivery & Execution
- Own backlog prioritization, user stories, and sprint outcomes
- Lead agile ceremonies and ensure consistent, iterative delivery
- Oversee UAT and ensure quality, usability, and value delivery
- Data, AI & Insights
- Leverage product analytics and data driven insights to optimize experience and decision-making
- Apply structured prioritization methods (e.g., RICE, MoSCoW)
- Partner with data teams to enable accurate, actionable insights
- Digital Experience & Platform Evolution
- Drive modernization of digital platforms (API-first, headless architectures)
- Implement design systems for consistent, accessible UX
- Enable personalization strategies to improve engagement and outcomes
- Adoption & Change Management
- Lead go-to-market and adoption strategies for new features
- Partner across HR, marketing, and support teams
- Monitor adoption metrics and refine rollout approaches
- Stakeholder Alignment
- Build strong relationships and align priorities across teams
- Communicate product vision, progress, and outcomes clearly
- Use frameworks (OKRs, RACI) to support execution and alignment
Required Qualifications
- 3-5 years in digital product ownership / product management
- Proven delivery of successful digital products end-to-end
- Strong analytical, communication, and stakeholder management skills
- Experience in agile (Scrum/Kanban) environments
Preferred Qualifications
- Experience in Group Retirement Services or B2B environments
- Expertise in digital platforms (e.g., AEM, Salesforce, Sitecore)
- Familiarity with AI technologies and trends
- Experience with personalization tools (Adobe Target, Optimizely)
- Understanding of consent and compliance (GDPR, CCPA)
- Strong UX and data-driven decision-making capabilities
When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.
Product Owner, Sponsor & Advisor Experience employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
