Mental health expertise drives disability claims support in this Specialist position, collaborating with multidisciplinary professionals and Disability Claims teams.
The Mental Health Specialist supports mental health case management effectiveness across Canadian Disability and Group Life. The work strengthens case manager capabilities, improves risk management, and supports disability outcomes. You will review claims, coach case managers, recommend community resources, and contribute to strategy development. The position also connects clinical knowledge with insurance and disability management practices.
Key Responsibilities:
- Review mental health disability claims and document case management reviews
- Coach case managers on mental health disability claims
- Recommend community resources supporting Plan Member recovery
- Deliver training on mental health topics and requirements
- Communicate with treatment providers and Plan Sponsors
Requirements:
- Master's degree in health sciences or equivalent
- Clinical work experience in Mental Health
- Ability to coach, influence, and collaborate effectively
- Strong analytical, presentation, and communication skills
- Working knowledge of PC applications
Apply mental health expertise, coaching, and claims knowledge to strengthen disability case management and Plan Member outcomes.
Mental Health Disability Specialist in Ottawa employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
