Manager - Administrative Services Only (ASO) Billing

Position Responsibilities:

• Financial Operations & Billing Oversight
  • Lead the day-to-day administration of self-funded benefit plan billing operations.
  • Oversee the accurate monthly bill runs and invoicing of benefit claim costs, administrative fees, adjustments, recoveries, taxes, and other client financial transactions.
  • Ensure timely and accurate reconciliation of client accounts, funding arrangements, and financial activity, as well as Balance Sheet claims and suspense accounts.
  • Manage complex financial transactions, escalations, and exceptions while ensuring timely resolution.
  • Monitor and manage suspense accounts, beyond clearing standards items, and aged financial exceptions to ensure timely resolution.
  • Maintain a strong control environment to support financial accuracy, integrity, and audit readiness.
• Risk Management & Financial Controls
  • Identify, assess, and mitigate operational and financial risks associated with billing and financial administration activities.
  • Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
  • Ensure compliance with internal policies, controls, audit requirements, and regulatory obligations.
  • Partner with Finance, Risk Management, and Control functions to strengthen processes and address control gaps.
  • Support internal and external audits and ensure timely completion of remediation activities (SOX / SOC 1 compliance).
• Stakeholder Engagement Management
  • Develop and maintain strong partnerships with internal and external stakeholders.
  • Act as a key escalation point for complex client financial inquiries and billing-related issues.
  • Provide expertise and guidance on billing processes, funding arrangements, financial administration, and operational best practices.
  • Collaborate with business partners on client implementations, plan changes, and strategic initiatives.
  • Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to ASO billing.
• AI, Automation & Continuous Improvement
  • Identify opportunities to improve efficiency, quality, accuracy, and service delivery through process optimization and AI automation.
  • Lead and support continuous improvement initiatives that enhance operational performance and reduce risk.
  • Champion innovation and leverage digital solutions, analytics, and emerging technologies to improve business outcomes.
  • Support strategic transformation initiatives and organizational change efforts.
• Leadership & Talent Development
  • Lead, coach, and develop a team of billing professionals.
  • Foster a culture of accountability, collaboration, continuous learning, and service excellence.
  • Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
  • Support workforce planning, succession planning, and employee engagement initiatives.
  • Create an inclusive environment where team members can grow and contribute to organizational success.

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, Commerce, Economics, Mathematics, Data Analytics, or a related field.
• 3-5 years of progressive leadership experience in financial operations, billing, accounting, client financial administration, insurance operations, banking, or a related industry.

Preferred Qualifications:

• Experience leading teams in a fast-paced, high-volume operational environment.
• Strong understanding of financial controls, reconciliations, risk management, and operational governance.
• Demonstrated ability to lead change and implement process improvements.
• Strong analytical and problem-solving skills with the ability to make sound decisions in complex situations.
• Excellent communication, relationship management, and stakeholder engagement skills.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.