Use French, English, and advanced technology at Manulife Bank's hybrid Contact Center while resolving customer questions across multiple channels.
This Bilingual Customer Service Representative role supports policyholders, agents, and partners through calls, email, and chat. You will manage high inquiry volumes, navigate multiple systems, and resolve concerns efficiently. Accurate product, service, and regulatory information helps customers receive useful support during every interaction.
Key Responsibilities:
- Respond to policyholders, agents, and partners
- Resolve inquiries through calls, email, and chat
- Navigate advanced technology and software
- Show empathy and emotional intelligence
- Stay informed about products and regulations
Requirements:
- Fluency in spoken and written French and English
- Fast-paced customer service experience
- Strong technical ability across multiple systems
- Financial services call center experience is an asset
- Availability across weekday and weekend schedules
Bring bilingual contact center experience, system expertise, and emotional intelligence to customer service at Manulife Bank.
French English Contact Center Specialist in Halifax employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
