Drive service innovation and readiness as an AVP, Global People Services at Manulife in Waterloo, Ontario. This hybrid role leads the integration of service strategies for operational excellence.
As the AVP of Global People Services, you will spearhead implementing GPS strategies while overseeing product readiness and training initiatives. Your expertise in HR operations and service design will be essential in ensuring scalable solutions and addressing service gaps. You'll actively collaborate with cross-functional teams to deliver consistent and effective HR services across various regions.
Key Responsibilities:
- Enable and manage GPS strategy execution
- Assess and improve operating model effectiveness
- Oversee service launch readiness and coordination
- Ensure resource alignment before service go-live
- Facilitate knowledge training and change readiness
Requirements:
- Senior leadership experience in HR operations
- Proven track record in service design and innovation
- Strong analytical and stakeholder management skills
- Knowledge of automation and AI-enabled operations
- Experience in managing geographically diverse teams
Utilize your leadership skills, operational insight, and innovative mindset to enhance the colleague experience at Manulife.
AVP, Global People Services at Manulife in Alton employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
