Lead ASO billing operations in a hybrid Waterloo role, overseeing financial accuracy, reconciliations, and complex client transactions. Guide billing professionals through operational excellence.
At Manulife, this manager leads self-funded benefit plan billing administration and financial controls. The work spans bill runs, invoicing, funding arrangements, suspense accounts, and financial exceptions. You will partner with Finance, Risk Management, and Control functions while supporting audits, implementations, and strategic initiatives.
Key Responsibilities:
- Oversee monthly bill runs and benefit claim cost invoicing
- Reconcile client accounts, funding arrangements, and financial activity
- Manage complex transactions, escalations, and aged financial exceptions
- Monitor KPIs, SLAs, operational metrics, and suspense accounts
- Coach billing professionals and provide ongoing performance feedback
Requirements:
- Bachelor's degree in a relevant business or quantitative discipline
- Three to five years of progressive leadership experience
- Experience in financial operations, billing, accounting, or insurance operations
- Understanding of controls, reconciliations, risk management, and governance
- Strong analytical, decision-making, communication, and stakeholder engagement skills
Lead Manulife's ASO billing administration with expertise in financial controls, reconciliations, risk management, and team development.
ASO Billing Operations Manager in Alton employer: Manulife/John Hancock
Manulife/John Hancock is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and encourage collaboration across global teams, making it an ideal environment for those looking to make a meaningful impact in the private debt sector. Our competitive benefits package and focus on work-life balance further enhance the rewarding experience of being part of our innovative organization.
