Serve bilingual claimants remotely across Canada using English and French communication skills. Explain class action settlements while guiding callers through claims processes.
This temporary Customer Service Representative position supports class action settlements through phone, email, and chat. The role requires strong organization, multitasking, and priority management. You will clarify eligibility, procedures, deadlines, payment timelines, and settlement details for claimants.
Key Responsibilities:
- Answer inquiries about class action lawsuits and settlement details
- Explain eligibility requirements, procedures, deadlines, and payment timelines
- Guide callers through claims forms and settlement websites
- Document interactions and maintain accurate customer records
- Follow class action scripts and compliance guidelines
Requirements:
- Fluency in French and English
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to explain legal information clearly
- Microsoft Office and customer service software proficiency
Use bilingual communication, empathy, and careful documentation to help Canadian claimants understand settlements and complete their claims accurately.
Bilingual Class Action Support Representative employer: ManpowerGroup, Inc.
Rejoindre notre client, un entrepreneur général établi en Estrie depuis plus de 30 ans, c'est intégrer une entreprise qui valorise l'excellence et l'innovation dans le domaine de la construction commerciale. Avec des projets stimulants et diversifiés, vous bénéficierez d'un environnement de travail stable qui favorise l'autonomie, le développement professionnel et des possibilités d'évolution vers des postes de direction. De plus, vous profiterez d'un programme de bonification annuel, d'un véhicule fourni, ainsi que d'un ensemble complet d'avantages sociaux, le tout dans une culture où vos idées sont écoutées et votre expertise reconnue.
