Support Malach Metal and Machining customers through accurate order information, delivery updates, and dependable service in Manitoba manufacturing.
The Customer Service Representative serves as a primary contact for inquiries, orders, production status, shipping, and delivery. You will enter customer information, review purchase orders, maintain records, and coordinate requirements with Sales, Production, Engineering, Shipping, Estimating, and Quality. The position supports customer satisfaction by ensuring commitments and concerns receive timely follow-up.
Key Responsibilities:
- Respond to customer inquiries by phone and email professionally
- Enter orders and maintain accurate customer information
- Monitor production status, shipping, and delivery updates
- Communicate changes, delays, and concerns clearly
- Coordinate customer requirements with internal departments
Requirements:
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Microsoft Office and business systems comfort
- Previous customer service or administrative experience preferred
Bring organized customer support, order coordination, and clear communication to Malach Metal and Machining's manufacturing customers across Manitoba.
Manufacturing Customer Service Representative in Brossard employer: Malach Metal & Machining
At Malach Metal, we pride ourselves on fostering a collaborative and safety-focused work culture that empowers our employees to thrive. As a Production Team Lead, you will benefit from ongoing training and development opportunities, ensuring your growth within the manufacturing sector. Located in a vibrant community, we offer a supportive environment where your contributions directly enhance production efficiency and team success.
