Support Malach Metal and Machining customers through accurate order information, timely communication, and dependable service in Manitoba. Coordinate updates across manufacturing teams.
The Customer Service Representative serves as a primary contact for inquiries, orders, production status, shipping, delivery, and account information. You will enter orders, maintain records, review purchase orders, and communicate requirements with Sales, Production, Shipping, Engineering, Estimating, and Quality teams. The role supports customer relationships by tracking commitments, documenting concerns, and escalating issues appropriately.
Key Responsibilities:
- Respond to customer inquiries by phone and email
- Enter orders and maintain accurate customer information
- Monitor production, shipping, and delivery updates
- Coordinate requirements with internal manufacturing teams
- Document concerns and follow through toward resolution
Requirements:
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Microsoft Office and business systems comfort
- Customer service or order management experience preferred
Bring organized customer support, order coordination, and clear communication to Malach's Manitoba manufacturing operation.
Manufacturing Customer Service Representative employer: Malach Metal and Machining
At Malach Metal & Machining, we pride ourselves on fostering a collaborative and innovative work environment in Winnipeg, where our CNC Metalworking Operators play a crucial role in transforming sheet metal with cutting-edge technology. We offer competitive benefits, ongoing training, and opportunities for career advancement, ensuring that our employees grow alongside the company while contributing to high-quality production standards. Join us to be part of a team that values precision, teamwork, and personal development in a thriving industry.
Contact Details:
Malach Metal and Machining Recruitment Team
