Drive renewal performance and customer value at Fable using commercial management, usage analysis, and cross-functional account coordination. This senior customer success role owns retention and renewal execution across enterprise accounts. You will connect product usage and accessibility research outcomes to customer priorities while identifying expansion opportunities grounded in demonstrated value. Coordinate with Sales, Legal, Security, Finance, Product, and Marketing to protect relationships and improve growth. Key Responsibilities:
Own renewal processes from planning through signature Build business cases connecting usage to customer priorities Prepare renewal proposals and coordinate procurement requirements Maintain forecasts while proactively managing timelines and risks Partner cross-functionally on account plans and growth actions Requirements:
Four-plus years in Customer Success, Account Management, or SaaS Three-plus years managing enterprise customer relationships Experience with renewals and cross-functional deal coordination Experience working in a startup or scale-up environment Willingness to learn accessibility and inclusive design practices Apply commercial judgment, enterprise account experience, and usage insight to strengthen renewals and customer outcomes at Fable.
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Enterprise SaaS Renewal Manager Fable in Winnipeg employer: Makeitfable
Fable is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the development of cutting-edge AI-powered products. Located in a vibrant tech hub, we offer competitive benefits, continuous learning opportunities, and a supportive environment that encourages professional growth and creativity. Join us to be part of a team that values your expertise and empowers you to lead in an exciting and rapidly evolving field.
