Join MaKami College as a Tech Support Specialist and lead IT support efforts in a vibrant educational setting. Deliver exemplary customer service while troubleshooting technology issues.
In this role, you will support students and staff with a variety of technology needs at MaKami College, a respected post-secondary institution in Alberta. Your expertise will guide users through hardware and software challenges while enhancing classroom and learning technology experiences. This position is well-suited for those who thrive in fast-paced environments and enjoy direct interaction with users.
Key Responsibilities:
- Troubleshoot technology issues in classrooms and events
- Manage tasks related to hardware and software support
- Maintain classroom technology including cameras and displays
- Respond to user support requests in a timely manner
- Track and manage technical documentation and support tickets
Requirements:
- Proven experience in technical support environments
- Excellent problem-solving abilities and communication
- Knowledge of Windows operating systems and educational software
- Proficiency in providing customer-focused technology support
- Capacity to handle urgent user queries effectively
Support the transformative mission of MaKami College by ensuring seamless technology operations in all academic settings.
Tech Support Specialist - Educational Focus in Calgary employer: MaKami College
MaKami College is an exceptional employer that fosters a purpose-driven work environment, dedicated to professional growth and development. With a strong focus on leadership, professionalism, helpfulness, and inspiration, employees are empowered to make a meaningful impact in the lives of students and their families. Located in vibrant Edmonton and Calgary, Alberta, MaKami offers a dynamic workplace with numerous benefits, including health spending accounts, educational allowances, and access to on-site facilities, making it an ideal place for passionate individuals looking to thrive in their careers.
