Professional Services Integrations Consultant – Toronto

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation.

Your responsibilities include:

• Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
• Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
• Assess client systems and requirements to design effective integration solutions.
• Troubleshoot technical issues and provide solutions during the integration process.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
• Serve as the primary point of contact for clients during integration projects.
• Maintain strong client relationships by providing exceptional service and support.
• Train client personnel on how to use integrated systems effectively.
• Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
• Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
• Work closely with third-party solution integrators to communicate client requirements and manage integration projects.

About you:

• Experience in technical consulting, including prior roles in solutions architecture, sales engineering, product management, or software development.
• An ability to understand how to organize and consolidate customers’ data in various formats and from various source applications.
• Excellent project management skills and the ability to lead cross-functional teams.
• Ability to translate business requirements into technical solutions.
• Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
• Critical thinking mindset and scrappy enough to think on your feet for customers.
• Excellent written, verbal and client-facing communication skills.
• Experience with Integration Tools such as Workato, Boomi, Tray.io and/or Zapier.

Nice to have:

• Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field.
• Experience with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, and other 3rd party integrations.
• Experience in the manufacturing industry.
• Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• Flexibility that fuels speed: Hybrid work, unlimited time off, and the autonomy to move fast and own your results.
• Growth at startup velocity: L&D budget, real ownership, stretch opportunities, and recognition for bold thinking and innovation.
• Health & wellness that keeps you at your best: Comprehensive benefits, wellness programs, parental support, and access to the tools you need to perform.
• A culture built for builders: Catered lunches, off-sites, hackathons, energetic teams, and a community that celebrates big wins and resilience.