At a Glance
- Tasks: Help clients adopt cutting-edge asset intelligence solutions and drive measurable results.
- Company: Join MaintainX, a leader in mobile-first work execution for industrial teams.
- Benefits: Competitive pay, bonuses, equity options, and diverse health benefits.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by enhancing client operations with innovative technology.
- Qualifications: 4+ years in customer success or similar roles, SaaS experience preferred.
The predicted salary is between 82800 - 101200 $ per year.
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.
As a Customer Success Manager – Asset Intelligence, you will help clients adopt MaintainX's asset intelligence solutions. You will collaborate with operators, reliability engineers, and IT managers to integrate real-time equipment data into MaintainX, connect sensors and operational technology (OT) systems, and ensure clients achieve measurable return on investment from these solutions. This role sits at the intersection of customer success, the Industrial Internet of Things (IIoT), and data analytics. You will work closely with our account managers, product managers, and engineering teams to shape how clients use our asset intelligence features and derive value from them.
Your Responsibilities:
- Act as a trusted partner: Establish strong relationships with clients and understand their maintenance and reliability goals. Become a resource in predictive maintenance, equipment condition monitoring, and asset performance.
- Drive measurable outcomes: Help clients define their success metrics and quantify the return on investment (ROI) associated with predictive maintenance. Analyze usage and key performance indicators, conduct quarterly business reviews, and recommend strategies to improve asset health, reduce downtime, and optimize maintenance costs.
- Train clients and foster autonomy: Lead product demonstrations, training sessions, and webinars to enable clients to effectively use asset intelligence features. Advise them on best practices for condition-based maintenance, usage-based preventive maintenance, anomaly detection, and downtime tracking.
- Collaborate with various teams: Work with the sales team to identify upsell and cross-sell opportunities, with the support team to quickly resolve issues, and with product and engineering teams to relay client feedback and influence roadmap priorities.
- Monitor account health and prevent attrition: Use behavioral and telemetry data to segment your portfolio, identify at-risk clients, and develop proactive communication strategies. Resolve adoption challenges, propose strategies to increase value obtained, and encourage subscription renewals and expansion.
- Represent the voice of the client: Relay client feedback to product and engineering teams regarding integration challenges, data quality, and desired features to continuously improve our asset intelligence offering.
Required Qualifications:
- At least four years of experience in customer success or a similar client-facing role within a B2B SaaS company.
- Experience with large enterprise accounts involving complex implementation projects and multiple stakeholders.
- Good knowledge of industrial maintenance practices and predictive maintenance concepts.
- Experience with IoT sensors, machine data, SCADA systems, and programmable logic controllers (PLC), Ignition, MQTT, or other OT data sources, or a strong interest in these technologies.
- Proven ability to translate technical concepts into business value.
- Excellent communication and interpersonal skills.
- Analytical mindset.
- Able to thrive in a fast-paced environment and collaborate with multiple teams.
Our mission is to keep the physical world running.
Compensation and Benefits: Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus, and equity. Benefits differ by country.
Belonging: We take pride in a culture where everyone can thrive.
Gestionnaire de la réussite client – Intelligence des actifs in Montréal employer: MaintainX (An Autodesk Company)
At MaintainX, we are committed to fostering a dynamic and inclusive work environment where innovation thrives. As part of Autodesk, our employees benefit from a robust support system that encourages professional growth and collaboration across teams. With a focus on cutting-edge technology and a culture that values every voice, we empower our Software Developers to make a meaningful impact in the mobile platform space while enjoying competitive compensation and comprehensive benefits.
Contact Details:
MaintainX (An Autodesk Company) Recruitment Team
