At a Glance
- Tasks: Lead and grow a dynamic customs brokerage team of 40+ professionals.
- Company: Join Maersk, a global leader in logistics and customs solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Make a real impact in customs operations while driving commercial success.
- Qualifications: 10-15 years in Customs Brokerage leadership; licensed Customs Broker required.
The predicted salary is between 63000 - 77000 $ per year.
Area Head of Customs Product & Operations, Canada. Lead, stabilize, and grow a robust Canada customs brokerage organization of 40+ professionals.
Responsibilities
- Manage the P&L for Maersk Customs.
- Lead and stabilize CHB operations across the Canada Area.
- Drive commercial growth in partnership with sales leadership.
- Strengthen customer relationships to improve retention and satisfaction.
- Ensure consistent, compliant, and high‑quality service delivery.
- Improve productivity, cost‑to‑serve, and operational efficiency.
- Lead with care while intentionally building a high‑performance culture.
- Drive performance management across teams (objective setting, reviews, compensation).
- Proactively manage capacity planning and workload distribution.
- Oversee service metrics and ensure accountability to KPIs.
- Champion operational excellence initiatives and productivity improvements.
- Act as the senior point of contact for customs delivery matters.
Qualifications
- BA in a related field strongly preferred.
- Licensed Customs Broker (required).
- 10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.
- Proven experience leading teams of 40+ FTE preferred.
- Demonstrated ability to drive commercial growth while maintaining operational control.
- Experience shaping high‑performance teams with strong employee engagement.
- Ability to interface with senior leadership.
- Experience operating within customs regulatory complexity and volatility.
- Ability to integrate and leverage globally aligned systems and platforms at a regional level.
- Domestic travel expected for 20% of time.
Pay Range
$140,000–$150,000 CAD (anticipated starting salary range; may be adjusted in light of prevailing market conditions and other factors).
Equal Opportunity Employer
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Head of Maersk Customs Canada in Mississauga employer: Maersk
At Maersk, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Mississauga that fosters inclusivity and collaboration. Our commitment to employee growth is evident through extensive training programs and opportunities to engage with senior leaders, allowing you to shape the future of global trade while developing your leadership skills. Join us to be part of a passionate team that values diverse perspectives and drives meaningful change in the logistics industry.
