At a Glance
- Tasks: Lead a team to deliver top-notch customs clearance services and ensure compliance.
- Company: Join Maersk, a global leader in logistics and supply chain solutions.
- Benefits: Enjoy medical, dental, vision, RRSP match, flexible schedules, and more!
- Other info: Opportunities for career growth and internal mobility across functions.
- Why this job: Make a real impact in global trade while growing your career in a diverse environment.
- Qualifications: 2-5 years in customs brokerage with strong leadership and communication skills.
The predicted salary is between 70000 - 80000 $ per year.
As a Maersk Customs Services Lead, you will lead a team of customs professionals responsible for delivering compliant, efficient, and customer-focused customs clearance services. You will play a critical role in driving operational excellence, developing talent, managing compliance risk, and ensuring a seamless customer experience while supporting Maersk's integrated logistics strategy.
How you create impact:
- Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs.
- Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy.
- Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures.
- Issue clear work instructions to ensure timely and orderly file flow across release, billing, post-entry review, and audit activities.
- Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability.
- Review and validate customs documentation for accuracy, ensuring full compliance with regulatory and federal requirements.
- Perform daily follow-ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective communication with customers, overseas origins, and internal teams.
- Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations.
- Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high-quality customs services and seamless customer experience.
Requirements:
- 2–5 years of experience in customs brokerage. Prior supervisory or team lead experience required.
- Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements, and low-value shipment processing.
- CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience.
- Experience with CW1 customs software; familiarity with the CARM portal is an asset.
- Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
- Excellent communication, leadership, and problem-solving skills.
- Detail-oriented with a strong focus on accuracy and compliance.
- Ability to work effectively in a fast-paced operational environment.
- Proficient in Microsoft Office, particularly Excel.
Company Benefits:
- Medical
- Dental
- Vision
- RRSP+ Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range: $70,000.00 - $80,000.00
You must be authorized to work for any employer in Canada. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
CHB Delivery Lead in Mississauga employer: Maersk
At Maersk, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Mississauga that fosters inclusivity and collaboration. Our commitment to employee growth is evident through extensive training programs and opportunities to engage with senior leaders, allowing you to shape the future of global trade while developing your leadership skills. Join us to be part of a passionate team that values diverse perspectives and drives meaningful change in the logistics industry.
