At a Glance
- Tasks: Lead the front desk team and ensure smooth operations at MacEwan University's Residence.
- Company: Join a vibrant university community in Edmonton, dedicated to student success.
- Benefits: Gain valuable leadership experience and develop essential skills for your career.
- Other info: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Make a difference in students' lives while enhancing your customer service and management skills.
- Qualifications: Post-secondary diploma and two years of customer service experience required.
The predicted salary is between 38700 - 47300 $ per year.
Lead Mac Ewan University's Residence front desk in Edmonton with scheduling, customer service, and staff coordination across a 24/7 operation.
This full-time replacement term runs six months.
Reporting to the Supervisor, Front Desk and Guest Services, you will coordinate daily front desk operations.
The role supports residents, guests, and the campus community through coaching, training, schedules, and recruitment assistance.
Strong organization, communication, and problem-solving skills are essential.
Key Responsibilities
- Coordinate daily Residence front desk operations
- Prepare schedules and arrange necessary shift coverage
- Coach casual student staff on procedures
- Investigate pending tasks, events, and work orders
- Liaise with Facilities, contractors, and office visitors
Requirements
- Post-secondary diploma in a related field
- At least two years of progressive customer service experience
- Strong leadership, organizational, and time management skills
- Excellent communication, listening, and problem-solving skills
- Microsoft Office proficiency, including Word, Excel, and Teams
Use leadership, scheduling, and customer service expertise to support consistent Residence front desk operations at Mac Ewan University.
Residence Front Desk Lead in Edmonton employer: MacEwan University
MacEwan University is an exceptional employer that fosters a vibrant academic environment, encouraging innovation and collaboration in the field of social entrepreneurship. With a strong commitment to employee growth, faculty members benefit from professional development opportunities and a supportive work culture that values research and teaching excellence. Located in the heart of Edmonton, the university offers a unique chance to make a meaningful impact through leadership at the Maria T. Schneider Social Innovation Institute.
