Front of House Coordinator in Edmonton

MacEwan University is seeking a Front of House Coordinator for a full-time continuing opportunity with the Faculty of Fine Arts and Communications. Working collaboratively with other staff and key faculty members, the Front of House Coordinator contributes to successful events by ensuring that front-of-house functions are carried out effectively and that relationships with MacEwan audiences are developed and sustained. You will be responsible for ensuring that high service standards are met and for developing and maintaining successful communication channels with colleagues and clients. You will also be responsible for the box office on a day-to-day basis.

Key responsibilities include:

• Providing access to sales reports for internal and external clients;
• Facilitating presentations of MacEwan’s performance and event spaces to internal and external audiences;
• Displaying marketing messaging to casual ticket buyers, subscribers, and organizations, keeping them aware of seasonal programming including MacEwan’s Theatre and Music seasons;
• Updating theatre software and messaging regularly to ensure that patrons have access to current information and promotions;
• Responsibility for training Box Office personnel, Assistant Coordinators, Front of House; and Usher staff for events, including students and volunteers;
• Ensuring coverage for regular Box Office hours in the event this position cannot be present;
• Ensuring the safe and orderly flow of patrons into and out of theatres, recital hall, paying attention to health and safety regulations, performance requirements, special needs of audience members, and particular circumstances that might arise as a result of multiple venues running simultaneously;
• Troubleshooting ticketing errors and miscommunication with clients in real time on event days;
• Ensuring that house doors are opened and closed at appropriate times and that performances run without interruptions;
• Communicating all information pertaining to the event to the daily casual staff in writing, whenever possible;
• Maintaining relationships with clients and community groups to encourage and facilitate attendance of performances;
• Distributing invitations and other promotional materials as required, and in consultation with department faculty and staff, and the Office of Communications and Marketing.

Skills

• Excellent technical skills including a thorough understanding of how to use ticketing software and leverage its features effectively;
• The ability to handle cash, reconcile payments, and run reports;
• Proficiency in the use of Microsoft Outlook, Word and Excel and Google Suite;
• Demonstrated ability to interact effectively with colleagues, patrons, and members of the public;
• Excellent oral and written communication skills;
• Interpersonal skills, including the ability to handle criticism and resolve conflict in the moment;
• Excellent time management, coordination, administration and organization skills;
• The ability to respond with tact and diplomacy in stressful situations;
• The ability to work collaboratively, while being self-motivated and taking responsibility for results;
• An appreciation of the educational environment;
• The ability to act as a role model for students;
• A commitment to providing a high level of customer service;
• A high level of accuracy and attention to detail.

Qualifications

• A minimum of a Diploma in Arts Management or similar.
• A minimum of two years of professional experience in a box office and/or Front of House lead position and experience using a computerized ticketing system are required.
• Experience with training and supervising staff and recruiting volunteers, as well as knowledge of house management best practices and procedures.
• Experience with Spektrix software (ticketing software) would be considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements

This position is on campus only. When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes: This position is included under the MacEwan Staff Union Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact humanresources@macewan.ca and we will support you to the best of our ability.

Personal Information Collection Notification

The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at careers@macewan.ca or phone (780) 497-5434.