At a Glance
- Tasks: Lead customer service strategy and operations across Vancouver and Toronto.
- Company: Top-tier printing company in the Vancouver area with a focus on customer satisfaction.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Opportunity to drive change and enhance customer satisfaction across multiple locations.
- Why this job: Shape the future of customer experience and make a real impact in a growing company.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 90000 - 110000 $ per year.
Mac Donald Search Group is partnering with a leading Vancouver-area printing company to recruit a Director of Customer Experience & Support.
This role will oversee customer service across Vancouver and Toronto, driving strategy and scalable operations as the business grows.
You will shape the CS organization, manage budgets, train staff, and lead quality control, aiming for high CSAT, low abandonment, and maximum inbound revenue.
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Head of Customer Experience & Support in Vancouver employer: MacDonald Search Group
Join a leading Canadian food distribution organization that prioritizes employee well-being and professional growth. With a strong commitment to safety and compliance, our collaborative work culture fosters innovation and continuous improvement across our expansive facilities. Enjoy competitive benefits and the opportunity to make a meaningful impact in a dynamic environment dedicated to excellence in service and operations.
