Lead MacDon product support through technical troubleshooting and relationship building while coordinating North American representatives and field activities.
Reporting to the Director of Global Product Support, this supervisor coordinates in-territory Product Support Representatives. The work covers after-sales support for MacDon equipment, technical issue resolution, and dealer and customer relationships. It also supports continued improvement across the Product Support team.
Key Responsibilities:
- Coordinate field support, call support, and issue reporting activities
- Collaborate globally to resolve field issues
- Guide technical troubleshooting and solution development
- Review team activities, schedules, expenses, and leave
- Conduct performance reviews and identify development opportunities
Requirements:
- Related university or college degree, or equivalent experience
- Proven leadership and relationship-building experience
- Excellent communication and interpersonal skills
- Technical knowledge diagnosing mechanical, hydraulic, and electrical systems
- Ability to lead a remote team and travel internationally
Support MacDon equipment and representatives through leadership, technical diagnosis, customer relationships, and coordinated field service activities.
