Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.
Responsibilities
- Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.
- Collaborate with the global Product Support team to assist with resolution of field issues.
- Work with Product Support staff in troubleshooting and developing solutions to technical issues.
- Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
- Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
- Conduct annual performance reviews and work with the team to action growth opportunities
- Travel with territory representatives to understand and support their work.
Qualifications
- Related University or College Degree, or equivalent experience
- Proven leadership experience with a focus on relationship building
- Excellent communication and interpersonal skills, including the ability to work with a remote team
- A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems
- Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
- Ability to travel (up to 20% of time) in North America and internationally
- Must hold and maintain valid driver’s license
Location
Winnipeg, MB
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Product Support Supervisor in Winnipeg employer: MacDon Industries Ltd.
At MacDon, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Winnipeg. As a Product Education Manager, you will have the opportunity to lead a dynamic team while benefiting from our commitment to employee growth through ongoing training and development programs. With a focus on work-life balance and a supportive environment, MacDon is dedicated to empowering its employees to achieve meaningful and rewarding careers.
