- Required to translate technical systems specifications intoworking, tested CRM applications. This includes developing detailed programmingspecifications, writing and/or generating code, compiling data-driven programs,maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which ariseduring the use and operation of software packages, including tec General Skills
- Experience in programming and analysis; specialized CRMsoftware package support at the specified experience level
- Ability to collaborate with IT Professionals throughout theSoftware Development Life Cycle
- Experience in structured methodologies for the development,design, implementation and maintenance of applications
- Experience in design, code, test, debug and documentapplications
- Experience in the use of object and/or third generationlanguage development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters,deployment and troubleshooting
- Experience with relational and hierarchical databasetechnologies
- Experience in the use of information retrieval packagesusing query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design,development, implementation and maintenance of applications
- Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; interpersonal and negotiationskills
- A team player with a track record for meeting deadlines CRMSoftware Development Skills
- Knowledge and experience with specific CRM software andanticipated future releases high availability solution design andimplementation
- Knowledge and experience with specific CRM enterprisearchitecture methodologies, design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software developmentDesirable Skill
- Knowledge and experience with programming Internet-readyapplications
- Knowledge and experience in rapid application development(RAD) methodologies
- Knowledge and understanding of Information Managementprinciples, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying productinstallation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolveany post-implementation technical issues
- Experience conducting design walkthrough sessions withproject team Knowledge and understanding of Accessibility for Ontarians withDisability Act (AODA) and related regulations and standards
- RESTFul API Design & Development: Architecture,configuration, and deployment of Inbound and Outbound Siebel RESTful APIsutilizing the Siebel Application Interface (AI) and Tomcat applicationcontainer
- Ability to provide user and system documentation as required
Requirements
Experience and Skill SetRequirements
Software Development Experience - 30%
- 10+ years experience (including recent experience) solutioning andhands-on configuring complex Siebel Public Sector solutions including the useof integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM,SMARTScript, Web Services and Siebel BI Publisher
- 10+ years experience integrating with Single Sign On solutions like OID,GO-PKI, and Public Secure
- 5+ years of hands on experience in developing Web Services using SOAP
- 5+ hands on experience customizing Siebel Open UI and PM/PR scripting
- 5+ years hands-on developments experience with Siebel Smart Scripts andTask based UI
- 4+ years hands on experience with Jscript boostrap framework
- 10+ years setting up and developing solutions with multi-organizationdata structures and data visibility
- 10+ years experience configuring picklist and list -of-value (LOV) formultiple organizations and multiple languages
- 2+ years experience configuring in Siebel IP 20.x
Technical Skills - 25%
- 10+ years of demonstrated and hands on experience with Siebel PublicSector 8.x
- 10+ years demonstrated and hands experience with Siebel EAI, WebService, Data transformation and integration
- 10+ years with Siebel data modelling and EIM
- 5+ years of hands on experience with Siebel OpenUI and PM/PR scripting
- 5+ years demonstrated and hands experience with the planning of ETLmigrations of data from legacy solutions to the new Siebel solution using toolslike EIM and development of custom data loaders
Installation, Design, Configuration, Integration and Troubleshooting -30%
- 10+ years of hands on experience installing, designing and configuringcomplex Siebel Public Sector systems including use of Siebel ADM, Oracle OIDfor single Sign on authentication and Siebel server to server encryption forhigh sensitive data.
- 10+ experience troubleshooting and resolving issues of large complexSiebel Public Sector that including integration with several systems and use ofSingle sign-on.
- 10+ years of hands on experience in integrating Siebel Public Sectorwith non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaSsolutions like Oracle Service Cloud and traditional middlewares like BizTalk
- 10+ years of hands on experience on development best practices andstandards with Siebel Repository
- 6+ years of hands-on API design and implementation: Building, scaling,versioning, and maintaining production-grade REST APIs.
- 5+ years of demonstrated and hands on experience on AODA, WCAG andassistive technologies
- Experience and understanding of Workspace and parallel development
- Experience with evaluating and documenting Siebel upgrade paths
Methodologies, Documentation and Soft Skills - 15%
- Demonstrated knowledge and understanding of Oracle developmentmethodologies, tools, and resources
- Demonstrated experience with documentation of technical blueprints,build-books and procedure manuals
- Experience with documenting processes and enhancement build books
- Demonstrated ability to research and recommend Oracle tools andtechniques that could be leveraged
- Experience with developing prototype build books
- Experience with documenting performance measures of the new environments
- Experience working in an agile project delivery team
- Excellent analytical, problem-solving and decision-making skills
- Strong collaboration skills with a proven track record for buildingstrong working relationships
- A demonstrated team player with a track record for meetingdeadlines
- Strong verbal and written communication skills
- Strong communication skills to present technical designs/solutions tobusiness clients
Must Have:
- 10+years of proven experience designing and developing large, complex SibelCRM solutions that meet defined business requirements and projectdeliverables.
- 10+years experience with systems evaluation to assess conditions, technicalperformance and capacity of existing systems and determine need andfeasibility of expansion, renovation or replacement.
- Abilityto gather client business requirements; corporate I&IT informationmandates, client information technology strategic plans, environment andstandards
- Abilityto participate in the development of solutions and provide advice onshort/long term CRM solution service development activities.
- Excellentanalytical, problem-solving and decision-making skills, verbal and writtencommunication skills, interpersonal skills and negotiation skills,teamwork skills
- Ateam player with a track record for meeting deadlines
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11845 in Toronto employer: Maarut
At Maarut, we pride ourselves on being an exceptional employer in Ottawa, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through mentorship opportunities and professional development programs tailored for actuarial leaders. With a focus on strategic impact and a supportive environment, we empower our team to make meaningful contributions while enjoying the unique advantages of working in Canada's vibrant capital.
