Senior Platform Support Analyst with data cloud
- Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.
- 4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.
- Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
- Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.
- Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
- Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.
- Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
- Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
- Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.
- Willingnessto provide hands-on production support, including rotational on-callsupport when required.
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11837 in Toronto employer: Maarut
At Maarut, we pride ourselves on being an exceptional employer in Ottawa, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through mentorship opportunities and professional development programs tailored for actuarial leaders. With a focus on strategic impact and a supportive environment, we empower our team to make meaningful contributions while enjoying the unique advantages of working in Canada's vibrant capital.
