At a Glance
- Tasks: Provide hands-on support for Salesforce Data Cloud and troubleshoot critical incidents.
- Company: Join a leading enterprise in the banking sector with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real impact by solving complex problems in a dynamic tech environment.
- Qualifications: 4+ years in application support, strong Salesforce knowledge, and troubleshooting skills.
The predicted salary is between 90000 - 110000 $ per year.
- Senior Platform Support Analyst with data cloud
- Stronghands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture andfunctionality.
- 4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.
- Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
- Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
- Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.
- Familiaritywith Service Now, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
- Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
- Abilityto independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingnessto provide hands-on production support, including rotational on-callsupport when required.
- Data cloud development exp and Apex exp is required
- This is a support role, so basic development exp isrequired
- #J-18808-Ljbffr
11745 in Toronto employer: Maarut
At Maarut, we pride ourselves on being an exceptional employer in Ottawa, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through mentorship opportunities and professional development programs tailored for actuarial leaders. With a focus on strategic impact and a supportive environment, we empower our team to make meaningful contributions while enjoying the unique advantages of working in Canada's vibrant capital.
We think you need these skills to ace 11745 in Toronto
Salesforce Data Cloud
Salesforce Loyalty Management
Platform Architecture Knowledge
Application/Production Support
L3 Production Support
Incident Management
Troubleshooting Skills
