At a Glance
- Tasks: Support Salesforce Data Cloud and Loyalty Management, troubleshoot issues, and manage incidents.
- Company: Join a leading enterprise in the banking sector with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Exciting career path with hands-on experience in a fast-paced environment.
- Why this job: Be part of a dynamic team solving real-world problems with cutting-edge technology.
- Qualifications: 4+ years in application support, strong Salesforce knowledge, and troubleshooting skills.
The predicted salary is between 82800 - 101200 $ per year.
- Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
- Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
- Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
- Familiarity with Service Now, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
- Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
- Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support, including rotational on-call support when required.
- Data cloud development exp and Apex exp is required
- This is a support role, so basic development exp is required
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Salesforce Platform Specialist in Toronto employer: Maarut Inc
As a leading employer in the healthcare sector, we offer UX Researchers a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive culture that values diverse perspectives. Located in a vibrant community, we provide unique advantages such as access to cutting-edge technology and the chance to make a meaningful impact on healthcare delivery.
We think you need these skills to ace Salesforce Platform Specialist in Toronto
Salesforce Data Cloud
Salesforce Loyalty Management
Technical Knowledge of Platform Architecture
Application/Production Support
L3 Production Support
Incident Management
Troubleshooting
