Market Sales Director – Vancouver

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As Tiffany’s Market Sales Director you will:

• Be responsible for leading and driving the performance of a portfolio of stores within a defined area of its market.
• Ensure the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance and audit discipline, across all locations.
• Act as a true business leader, combining strategic vision with hands-on leadership to activate commercial opportunities, build high-performing teams, and strengthen brand desirability.
• Drive a commercial engine, embedding an appointment-driven culture, strengthening productivity, and elevating both client acquisition and retention across the market.
• Partner closely with the Market Vice President, regional functions, and store leadership teams to translate strategy into clear priorities and measurable outcomes.
• Lead transformation across the market, driving the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution.
• Champion a culture of accountability, clienteling excellence, and continuous development.

Role Accountabilities:

• Business & Commercial Leadership
  • Own and drive sales performance across the assigned market, ensuring achievement of targets and sustainable growth.
  • Translate global and regional strategy into actionable market-level priorities with clear accountability and disciplined execution.
  • Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
  • Embed a precise commercial engine across all locations, including appointment culture, conversion discipline, and productivity optimization.
  • Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.
  • Apply strong commercial and financial discipline to business performance and decision-making.
  • Oversee market expenses and budgets with discipline, ensuring effective cost control and appropriate resource allocation.
• Client Development & Experience
  • Establish and embed a strong culture of clienteling across all stores, with clear expectations and measurable outcomes.
  • Personally engage with top clients and lead by example in building and maintaining meaningful relationships.
  • Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
  • Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.
  • Build, attract, and retain high-performing and diverse teams across the market.
  • Lead, coach, and develop Store Directors and key leaders, strengthening leadership capabilities and succession pipelines.
  • Drive a culture of accountability, recognition, and performance management aligned with business objectives.
  • Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.
• Operational Excellence
  • Ensure operational discipline and consistency across all locations, with complete adherence to policies and procedures.
  • Partner with operations and support functions to enable seamless execution and remove barriers to performance.
  • Identify and implement efficiencies and best practices to enhance productivity and client experience.
  • Ensure strong operational execution with full compliance and audit discipline.
  • Drive pace and execution discipline across all stores, ensuring timely delivery of priorities and consistency in standards.
• Market & Cross-Functional Leadership
  • Act as a key member of the market leadership team, contributing to broader business strategy and decision-making.
  • Collaborate closely with regional and functional partners to drive aligned execution and ensure market needs are met.
  • Represent the market with a strong external presence, building strategic relationships and strengthening brand positioning and local relevance.

Leadership Profile

• Strategic yet pragmatic: able to define direction and ensure disciplined execution.
• Hands-on leader: personally involved in the business and actively engaged with teams and clients.
• People developer: builds strong teams and future leaders.
• Commercially driven: focused on performance, growth, and accountability.
• Client-focused: consistently elevates the client experience and brand desirability.
• Drives pace and transformation: able to lead change while maintaining momentum and execution excellence.

Qualifications

• 10+ years of luxury/consumer goods retail management experience.
• Recent business unit or general management experience.
• Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen.
• A demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
• Strong leader with the ability to assess, attract, and develop top diverse talent.
• Strong conceptual thinker with a pragmatic approach to driving day-to-day operations.
• A strong problem solver with the ability to make decisions or drive decision-making.
• Client-centric with an ability to drive a unique and consistent client luxury shopping experience in all stores.
• Bachelor’s degree in a related field preferred.
• Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.

The hiring range for this position is $160,000 - $225,000 per annum plus applicable bonus. The rate of pay offered will be dependent upon candidates' relevant skills and experience.