At a Glance
- Tasks: Lead desktop support teams and enhance IT service delivery across North America.
- Company: Join Lumentum, a leader in innovative IT services based in Ottawa.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Shape the future of connectivity while driving digital transformation and cybersecurity.
- Qualifications: 7+ years in IT and 3+ years leading multi-site teams required.
The predicted salary is between 90000 - 110000 $ per year.
Become a key player at Lumentum as the End User Services Manager based in Ottawa, Canada.
Lead desktop support teams and elevate IT service delivery across North America in this full-time on-site role.
Lumentum seeks an experienced manager driven by innovation to oversee end user services.
You will guide a team delivering high-quality IT support while partnering with global IT for continuous improvement.
Key areas include desktop support, incident management, and aligning regional goals with broader strategies to enhance service excellence.
Key
Responsibilities
- Lead EUS service delivery across North America locations
- Coach multidisciplinary desktop support teams remotely
- Collaborate with stakeholders to ensure seamless IT operations
- Drive engagement in digital transformation and cybersecurity
- Manage regional and global IT projects impacting users
Requirements
- 7+ years in IT, focusing on end user services
- 3+ years leading multi-site IT teams
- Proficient in Microsoft tools including Intune and SCCM
- Experience with ITSM platforms like Service Now
- Fluent in English; other languages are a plus
Shape the future of connectivity by contributing to Lumentum's innovative IT services. #J-18808-Ljbffr
End User Services Manager employer: Lumentum Operations LLC
At Lumentum, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Ottawa. Our commitment to employee growth is evident through our flexible time off, comprehensive health benefits, and tuition reimbursement programs, all within a vibrant workplace that includes a gym and games room. Join us to not only advance your career but also to contribute to groundbreaking optical technology that shapes the future of connectivity.
