Customer Success Associate in Toronto, using software knowledge and empathy to support foodservice and retail merchants across North America.
At Nōwn, this customer-facing role helps merchants succeed with Nōwn POS. You will solve client challenges, communicate clearly, and champion customer needs across sales, marketing, operations, and product development. The work includes onboarding, troubleshooting, and improving client experiences.
Key Responsibilities:
- Resolve customer questions, issues, and challenges centrally
- Investigate technical issues and coordinate satisfactory solutions
- Onboard and implement Nōwn POS for new clients
- Gather feedback and collaborate with product designers
- Build automation and streamline customer success resolutions
Requirements:
- At least one year of SaaS software experience
- Basic software and hardware troubleshooting knowledge
- Strong written and oral communication skills
- Empathy, emotional intelligence, and problem-solving ability
- Experience triaging requests and managing competing priorities
Bring SaaS experience, technical troubleshooting, and empathetic communication to help Nōwn merchants achieve lasting customer success.
Customer Success Associate SaaS in Toronto employer: Lucova Inc.
At Nōwn, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our team thrives in a fast-paced startup environment where creativity and innovation are encouraged, offering ample opportunities for personal and professional growth. With a focus on authentic connections and customer experience, employees enjoy the unique advantage of contributing to a transformative retail solution while being supported by a passionate and positive team.
