Lead retail shifts through customer service, staff supervision, and cash management while maintaining store standards and daily operations.
The Retail Experience Lead oversees assigned shifts, opening and closing the store while supporting employees and customers. This role requires retail sales knowledge, communication skills, and the ability to guide, educate, and motivate team members. You will reinforce policies, procedures, regulations, and compliance standards.
Key Responsibilities:
- Open and close the retail store
- Supervise staff during assigned shifts
- Assist cashiers and manage cash activities
- Maintain store appearance and product presentation
- Escalate employee issues and customer complaints
Requirements:
- Two years of retail industry experience
- High school diploma or GED
- Strong customer service and troubleshooting skills
- Experience with cash management
- Provincial Cannabis Certification
Apply retail leadership, customer service, and cash management skills as a Retail Experience Lead supervising store operations.
