Manage delinquent member accounts through skip tracing, repayment solutions, and clear communication as a Collections Officer I at UCCU.
This Collections Officer I position handles consumer debt, real estate loans, home equity lines, returned checks, and overlimit accounts. You will assess delinquency causes, contact members, and apply collection tools according to circumstances. You will also protect UCCU's professional image while meeting policy and legal requirements.
Key Responsibilities:
- Perform collection activities across varied delinquent member accounts
- Apply skip tracing, extensions, consolidations, and repossessions
- Explain possible legal actions and recommend financial counseling
- Continue efforts through resolution, write-off, or legal referral
- Complete required back-office collections tasks
Requirements:
- High school graduate or similar equivalent
- Knowledge of collection procedures, laws, and regulations
- Familiarity with bankruptcy basics and Small Claims Court
- Understanding of default and enforcement clauses
- Ability to calm difficult situations professionally
Use collection techniques, sound judgment, and member-service communication to help resolve delinquency while protecting UCCU's interests.
Delinquent Account Recovery Specialist employer: Love Where You Work
UCCU is an exceptional employer that fosters a supportive and growth-oriented work culture, making it an ideal place for those looking to thrive in the financial services sector. With a commitment to employee development, competitive compensation packages, and a strong emphasis on community service, UCCU empowers its team members to build meaningful relationships with both members and dealer partners. Located in Utah, this not-for-profit credit union offers a unique opportunity to contribute to a mission-driven organization dedicated to improving the financial well-being of its members while maintaining a positive and collaborative workplace environment.
